FAQ'S

Delivery Information

During this unprecedented period, our deliveries of online orders may be slightly delayed. The Careharvest Australia team is working hard to make sure we get our products to you as soon as we can. We appreciate your patience and continued support.  

Please refer below for further details on delivery timelines. 

CURRENT DELIVERY DELAYS

We aim to dispatch orders from our warehouse within 3-7 business days. As there are some delays beginning to occur in the Australia Post network, it is recommended to allow an extra 3-5 business days after the estimated delivery date for your parcel to arrive. If you have still not received your parcel after this period, please get in touch with our friendly Customer Service team.

Currently we will not have an Express Post option available due to these delays.

DELIVERY TIMES

3-8 business days: Sydney, Melbourne, Canberra & Brisbane

5-10 business days: Adelaide

5-12 business days: Perth, Regional & Country Areas

All orders are delivered through Australia Post’s eParcel network. Delivery lead times are as above. Please note if there is a safe place available to leave your order (letterbox, private veranda) it may be delivered via SafeDrop if you’re not available to sign for it. If the area is not deemed to be safe, the driver will use their discretion to not leave the parcel and deliver to a local post office for collection.

HOW CAN I TRACK MY ORDER? 

We've made it as easy as possible to associate with Australia Post. They will notify you via email or SMS when your package is in transit and ready for delivery so you're kept up to date.

HOW MUCH DOES SHIPPING COST?

We offer free shipping for all orders over $60. For orders below $60 we charge a $5.95 shipping fee for Standard Post.

DO YOU OFFER INTERNATIONAL SHIPPING?

No. Unfortunately, we are only shipping to Australia at this time.

Return/Exchange

Q. How long does it take for a refund to be processed?

RETURNS DELAY

Our team will process a return once it has been received. Due to COVID-19, we apologise for any inconvenience this may cause.

If you have not received your refund after this time frame, please get in touch with our Customer Care team via our Contact Us page. 

Online Change of Mind Policy

If you change your mind about your purchase of products (except electronic product) purchased in Careharvest online store in Australia, we will refund or exchange those products within 30 days, provided they have not been used and are accompanied by the original receipt/tax invoice, packaging and tags.

Q. How long do I have to make a return?

If for any reason you are not happy with your purchase you may return them to us within 30 days of the date of purchase so long as the items meet Returns Policy. 

Q. What is your return Change of Mind Policy?

If you change your mind about your purchase of products (except electronic products) purchased in Careharvest website, we will refund or exchange those products within 30 days, provided they have not been worn or washed and are accompanied by the original receipt, packaging and tags.

Careharvest.com.au reserves the right to deny a refund under this policy if the merchandise does not meet the change of mind return policy requirements. Our Change of Mind Policy is in addition to, and does not affect, the statutory rights you may have under the Australian Consumer Law or other laws to return or exchange goods that are faulty, have been wrongly described, are different from samples shown to you, or do not do what they are supposed to.

Q. Are there any items excluded from the returns policy?

We want to ensure our returns policy is as flexible as possible however the below items are non-returnable for a change of mind. Please refer to our Change of Mind Policy.

Website & Checkout

Q. Do you offer bulk order purchases?

For orders over $500, we offer a bulk order purchase option. A 10% discount will be applied to bulk orders with full priced items. Discounts are subject to approval and are not guaranteed. Any bulk orders that are on sale or promotion will not be offered a discount.

For any enquiries regarding discounts and stock for bulk orders, please get in touch with our Customer Care team via our Contact Us page. So that we can best assist with organising the stock for your bulk order, please include the below information in your enquiry:

- Item name & code.

- Quantity required for each size and colour.

Please be advised that it can take up to 2 weeks for bulk orders to be organised, depending on the availability of the stock required. 

Q. How do I shop online?

Simply select an item from anywhere on our website, select colour, size and etc then select 'Add To cart'. When you have finished shopping click on the basket at the top of the page and review your item details. When you are ready to complete your order, click the Proceed To Checkout button and you will be taken to the checkout page. 

You will have a choice of proceeding through the checkout as a registered user or as a guest user. Make sure you review the checkout page carefully before placing your order, as you will not be able to change the order or personal details once it has been processed.

All orders placed must have a billing and shipping address in Australia. Unfortunately, due to security reasons we cannot currently accept orders with a card registered to a billing address outside of Australia.

Q. Troubleshooting - I am unable to process my order

-Have you tried switching browsers? Our website is optimised for Google Chrome and switching to this browser usually helps.

-We suggest trying an alternative device such as a mobile, iPad or a different computer.

-Please ensure that you enter your card details exactly as they appear on the card including your name and enter the card number without any spaces.

-Are you placing the order on a work computer? Some work places have strict security and firewall systems which will prevent our website from taking payment.

-We suggest deleting your browsing history and cookies.

-Have you tried exiting the website and re-adding the items to your cart so the order can start over again?

Should you continue to experience technical difficulties, please contact our friendly Customer Care team - Contact us.

Purchased Items

Q. Can I make changes to my order once confirmed?

ITEM CHANGES: 

No. Unfortunately we are unable to add, change or amend the products on your order once it has been placed. If you change your mind after placing your order, you may return any items that comply with our Returns Policy within 30 days of receiving your order.

ADDRESS CHANGES：

Due to the fast paced nature of our warehouse we unfortunately cannot guarantee amendments can be made once an order has been submitted. If you notice an error with your address, please get in touch with our friendly Customer Care Team via our Contact Us page. 

For orders that have already been shipped with Australia Post, you can manage your delivery options through your MyPost account. MyPost allows redirection to a new address.

Q. Can I post a product review?

We love to hear back from our customers and encourage all product feedback to help us improve our future collections.

Payment

Q. When will I be charged?

A pre-authorisation amount will be pending once the order has been placed, and your card will be charged once your order is proceed.

Q. Can I cancel my order?

Due to the fast paced nature of our warehouse operations we are unable to cancel orders once confirmation has been received. Should you wish to return any items from your purchase you may do so following the instructions included in your order parcel.

Membership & Account

Q. How do I create an online customer account?

You can create an account by clicking on 'REGISTER' or 'LOGIN' on the Careharvest Australia website.